The Ultimate Checklist for Hiring Vacate Cleaners in Perth

Are you preparing to move out and feeling overwhelmed by the cleaning requirements? Whether you’re leaving a rental home or selling a property, ensuring it’s spotless is a crucial step in the process. A thorough vacate clean not only meets landlord and property manager expectations but also increases your chances of securing a full bond refund. However, tackling the job yourself can be exhausting, time-consuming, and often not up to professional standards.

That’s where hiring expert vacate cleaners in Perth can make all the difference. With their specialised knowledge, high-grade cleaning equipment, and attention to detail, professional vacate cleaners ensure your property meets the strictest inspection standards. But with so many cleaning companies out there, how do you know which one to trust?

This ultimate checklist will guide you through everything you need to consider before hiring a vacate cleaning service. From confirming what’s included in the package to checking for bond-back guarantees, pricing, and reliability, this checklist will help you make an informed decision—ensuring a hassle-free move and a spotless property.

Confirm What’s Included in a Vacate Cleaning Service

Before hiring a vacate cleaning company, it’s essential to understand what services are included in their standard package. Many cleaning companies offer different levels of service, so clarifying the scope of work can help prevent misunderstandings and unexpected costs. Here’s what to look for when assessing a vacate cleaning package.

Standard Inclusions in a Vacate Clean

Most professional vacate cleaning services follow a comprehensive checklist that covers:

• General Cleaning: Dusting, wiping, and sanitising all surfaces, including walls, doors, and skirting boards.
• Floor Cleaning: Vacuuming and mopping all floors, including tiles, timber, and carpets.
• Kitchen Cleaning: Degreasing and wiping down benchtops, cabinets (inside and out), sinks, splashbacks, stovetops, and range hoods.
• Oven and Cooktop Cleaning: Deep cleaning of the oven, trays, racks, and exhaust fan to remove built-up grease and grime.
• Bathroom and Toilet Cleaning: Scrubbing tiles, showers, bathtubs, sinks, mirrors, and disinfecting toilets.
• Window Cleaning: Washing interior windows and wiping down window sills and tracks.
• Light Fixtures and Ceiling Fans: Removing dust and cobwebs from light fittings and ceiling fans.

Additional Services You May Need

Some areas of a property require extra attention that may not be included in a basic vacate cleaning package. Ask your cleaner if they offer the following add-ons:

• Carpet Steam Cleaning: Essential for properties with carpets, especially if required by your lease agreement.
• Wall Spot Cleaning or Full Wall Washing: Needed if walls have scuff marks, stains, or dirt buildup.
• Pressure Washing: For external areas like patios, balconies, and driveways.
• Garage and Outdoor Cleaning: Removing cobwebs, sweeping floors, and wiping storage areas.
• Blinds and Curtain Cleaning: Dusting or washing blinds and curtains, depending on material type.

Custom Cleaning Packages for Your Property

Not all rental properties are the same, and neither are their cleaning requirements. Some vacate cleaning companies offer tailored packages based on the condition and size of your property. If your home has additional areas like extra bathrooms, multiple living spaces, or a large outdoor area, confirm whether the cleaning service can accommodate these needs.

By understanding what’s included in a vacate clean, you can ensure your chosen cleaning company meets your expectations and provides the thorough service required to satisfy landlords or real estate agents. Always request a detailed checklist from your cleaner before booking to avoid any surprises.

Read: The Complete Guide to End of Lease Cleaning in Perth

Check for Bond-Back Guarantees

One of the main reasons tenants hire professional cleaners when moving out is to maximise their chances of getting their full bond refund. However, not all cleaning companies offer a bond-back guarantee, and failing to choose the right service can result in unnecessary stress and additional costs. Here’s why a bond-back guarantee is important and what to look for when selecting a cleaner.

What is a Bond-Back Guarantee?

A bond-back guarantee means that the cleaning company promises its service will meet the standards required by landlords and property managers. If the property manager or landlord finds cleaning deficiencies during the final inspection, the company will return to rectify the issues at no extra cost.

This guarantee provides peace of mind, ensuring that you won’t have to pay out of pocket for additional cleaning or risk losing a portion of your bond due to missed cleaning tasks.

Understanding the Conditions of a Bond-Back Guarantee

Not all bond-back guarantees are the same, so it’s important to check the terms before booking. Key factors to consider include:

• Timeframe for Re-Cleans: Some companies offer a 24 to 72-hour window for re-cleaning if the real estate agent requests additional cleaning.
• Scope of Coverage: Ensure the guarantee covers all essential areas, including kitchens, bathrooms, carpets, and windows.
• Exclusions and Limitations: Some companies may exclude specific services like wall washing, carpet stains, or exterior cleaning from their bond-back commitment.

How to Verify If a Company Truly Stands by Their Guarantee

Unfortunately, some companies claim to offer a bond-back guarantee but fail to honour it when issues arise. To avoid this, follow these steps:

• Read Reviews and Testimonials: Check online reviews to see if past customers had issues with their bond refund or re-cleaning requests.
• Ask for a Written Guarantee: A reputable cleaning company should provide their bond-back guarantee in writing.
• Consult Your Property Manager: Some property managers recommend specific vacate cleaning services they trust to meet inspection standards.

Hiring a cleaning company with a solid bond-back guarantee ensures you get the best value for your money and minimises the risk of disputes with your landlord. Always clarify the details of the guarantee before booking to avoid unexpected complications.

Read: Hiring Vacate Cleaners to Ensure You Get Your Bond Back

Verify Experience and Reputation

When hiring a vacate cleaning service, experience and reputation play a crucial role in ensuring a thorough and high-quality clean. An inexperienced cleaner might overlook important details, leading to disputes with the landlord or property manager and, ultimately, deductions from your bond. Here’s how you can verify a cleaner’s experience and reputation before booking.

Why Experience Matters in Vacate Cleaning

Vacate cleaning isn’t the same as regular house cleaning. It requires:

• Attention to Detail: Professionals with years of experience know the common areas property managers inspect, such as skirting boards, grout lines, and inside cupboards.
• Use of Professional Equipment: Experienced cleaners use industry-grade tools and techniques to remove tough stains, built-up grease, and hidden dirt.
• Understanding of Real Estate Standards: Professionals who have been in the industry for a while understand what landlords expect and tailor their cleaning services accordingly.

A cleaning company with a strong track record will have proven expertise in handling different property types, from apartments to large houses, ensuring every corner is spotless before the final inspection.

How to Check a Cleaner’s Reputation

Reputation is just as important as experience when selecting a vacate cleaning service. Here’s how you can assess a company’s reliability and trustworthiness:

• Online Reviews and Ratings:
  • Look for Google reviews, Facebook recommendations, and ratings on platforms like Yelp and True Local.
  • Pay attention to consistent complaints about poor service, missed spots, or failure to honour a bond-back guarantee.
• Testimonials from Previous Clients:
  • Many cleaning companies showcase testimonials on their websites. Cross-check these with third-party reviews to ensure authenticity.
• Word of Mouth Recommendations:
  • Ask friends, family, or colleagues if they have used a reliable vacate cleaner.
  • Real estate agents often have a list of recommended cleaning services they trust to meet inspection standards.

Red Flags to Watch Out For

While researching vacate cleaning companies, be mindful of warning signs that indicate poor service quality:

• Lack of Clear Pricing or Quotes: A reputable company provides an upfront, itemised quote without hidden charges.
• No Online Presence or Reviews: If a company has little to no reviews or an outdated website, it may indicate inexperience.
• Unrealistically Low Prices: If a price seems too good to be true, it likely reflects lower service quality or hidden fees.
• Negative Customer Feedback: Multiple complaints about rushed jobs, missed areas, or unresponsive customer service are strong indicators to look elsewhere.

Choosing a Trustworthy Vacate Cleaning Service

To ensure you’re hiring a reliable cleaner:

• Verify their experience and expertise in handling vacate cleaning.
• Read multiple customer reviews to gauge service quality.
• Check if they offer a bond-back guarantee to protect your deposit.
• Ask for recommendations from real estate agents or past clients.

By taking the time to research a vacate cleaning company’s experience and reputation, you can ensure a smooth moving-out process and maximise your chances of securing a full bond refund.

Ask About Pricing and Hidden Fees

The cost of vacate cleaning can vary widely depending on the size of your property, the services required, and the cleaning company you choose. While it may be tempting to opt for the cheapest option, doing so can lead to unexpected charges, incomplete cleaning, or even loss of your bond. Here’s how to ensure you get transparent and fair pricing when hiring a vacate cleaning service.

Understanding Pricing Structures

Different cleaning companies use different pricing models, and knowing which one applies to your service can help you budget effectively. The most common pricing structures include:

• Fixed Price Packages: Some companies offer set prices based on the number of rooms, bathrooms, or the size of the property. This provides clear expectations but may not account for additional cleaning needs.
• Hourly Rates: Some cleaners charge by the hour, which can be beneficial for smaller properties but may result in longer cleaning times and higher costs if not well-managed.
• Custom Quotes: Many vacate cleaning companies assess your property and provide a tailored quote based on its condition and required services.

Always request a detailed breakdown of what’s included in the quoted price to avoid misunderstandings.

Common Hidden Fees to Watch Out For

Some cleaning companies advertise low prices but later add extra charges for essential services. Here are some common hidden fees to look out for:

• Carpet Steam Cleaning: Some companies exclude deep carpet cleaning from their standard package and charge extra for it.
• Wall Washing: If your walls have scuff marks or stains, some cleaners may charge additional fees to clean them properly.
• Oven and Range Hood Cleaning: This is often listed as an add-on rather than part of a standard vacate clean.
• Window Cleaning: Some companies only clean interior windows unless exterior window cleaning is specifically requested.
• Excessive Dirt or Stains: If your property requires more time or effort due to excessive grime, pet hair, or mould, you may incur extra charges.
• Last-Minute or Weekend Bookings: Some cleaners charge extra for urgent bookings or weekend services.

To avoid surprises, ask for a comprehensive quote upfront and clarify whether the price covers everything required for a bond refund.

How to Compare Prices Effectively

Price alone shouldn’t be the deciding factor when choosing a vacate cleaning service. Instead, consider:

• What’s Included in the Service: Compare detailed checklists from different providers to ensure you’re getting the most value.
• Reputation and Reviews: A slightly higher-priced cleaner with great reviews may be a better choice than a cheaper service with mixed feedback.
• Bond-Back Guarantee: A company offering a re-clean guarantee adds value, as it reduces the risk of additional costs if the real estate agent requests further cleaning.

A professional vacate cleaning company should be upfront about its pricing and services, ensuring no unexpected costs arise after the job is done.

Getting a Transparent Quote

To protect yourself from hidden charges, always:

• Request a detailed written quote that outlines all included services.
• Ask if additional charges apply for any specific cleaning tasks.
• Check if the bond-back guarantee covers re-cleans at no extra cost.
• Confirm the payment method and terms before booking.

By understanding pricing structures, being aware of hidden fees, and comparing providers carefully, you can make an informed decision that ensures quality service without unexpected costs.

Ensure They Use High-Quality Cleaning Products

The quality of cleaning products used in vacate cleaning can significantly impact the final results. Harsh chemicals can damage surfaces, while ineffective products may not achieve the deep clean required to satisfy landlords or property managers. Understanding what products a cleaning company uses can help ensure a thorough and safe cleaning process.

Eco-Friendly vs. Chemical-Based Cleaning Products

When hiring a vacate cleaning service, it’s important to ask whether they use eco-friendly or chemical-based cleaning products.

• Eco-Friendly Cleaning Products:
  • Made from biodegradable ingredients that are safe for the environment.
  • Less likely to cause allergic reactions or respiratory issues for tenants, pets, and cleaners.
  • Reduce indoor air pollution and leave behind fewer toxic residues.
• Chemical-Based Cleaning Products:
  • Often more powerful for removing tough stains, grease, and mould.
  • Can be harmful to pets and children if not used correctly.
  • May leave behind strong odors that take time to dissipate.

While eco-friendly products are a great option, some cleaning tasks—like oven degreasing and mould removal—may require stronger chemical-based cleaners. A good vacate cleaning service should know when and how to use the right products for each task.

Are Cleaning Supplies Included?

Not all vacate cleaning companies provide their own cleaning products and equipment. Some may expect tenants to supply certain materials, which can be an inconvenience. Before booking, confirm:

• If the company provides all necessary cleaning products.
• Whether they use professional-grade equipment like steam cleaners and high-powered vacuums.
• If there are additional costs for specific cleaning products or equipment.

A reputable cleaning company should bring their own supplies, ensuring they use the best products for each surface without requiring you to make extra purchases.

Cleaning Safety and Surface Protection

Different surfaces require different cleaning approaches, and using the wrong product can lead to damage. A professional cleaner should know:

• What products to use on delicate surfaces like stone benchtops, wooden floors, and stainless steel appliances.
• How to remove stains without damaging paint, grout, or carpets.
• Proper ventilation when using strong chemical cleaners to ensure a safe indoor environment.

Experienced vacate cleaners, including commercial cleaners, understand how to balance effective cleaning with surface protection, preventing costly damages that could lead to bond deductions.

How to Verify a Cleaning Company’s Product Standards

Before hiring a vacate cleaning service, ask:

• What types of cleaning products do they use? (Eco-friendly, chemical-based, or both?)
• Do they provide allthe necessary equipment? (Or do you need to supply anything?)
• Are their products safe for children, pets, and allergy sufferers?
• How do they handle stubborn stains without damaging surfaces?

A trustworthy vacate cleaning company should be transparent about their product choices and ensure they align with both effectiveness and safety. By confirming these details beforehand; you can avoid potential issues and ensure your property is cleaned to the highest standard.

Confirm Availability and Turnaround Time

When moving out, timing is everything. Coordinating vacate cleaning with your final inspection, key handover, and moving schedule can be stressful, especially if your cleaner isn’t available when you need them. To ensure a smooth and hassle-free experience, it’s important to check a cleaning company’s availability and expected turnaround time before booking.

How Far in Advance Should You Book?

Vacate cleaning is in high demand, particularly at the end of lease periods, weekends, and peak moving seasons. To secure a reliable cleaner, consider the following:

• Booking at least one to two weeks in advance ensures availability, especially for large properties or end-of-month move-outs.
• For last-minute moves, some companies offer emergency vacate cleaning, but this may come at an extra cost.
• Confirming a time slot that aligns with your final inspection is crucial to avoid delays in getting your bond back.

If you wait until the last minute to book, you might struggle to find a quality cleaner or be forced to settle for an unverified service with mixed reviews.

Expected Duration of a Vacate Clean

The time required to complete a vacate clean depends on several factors, including the size of the property, its current condition, and the level of cleaning required. Here’s a rough estimate of how long a thorough vacate clean typically takes:

• 1-bedroom, 1-bathroom apartment: 3–5 hours
• 2-bedroom, 1-bathroom home: 4–6 hours
• 3-bedroom, 2-bathroom home: 6–8 hours
• Larger homes (4+ bedrooms): 8+ hours or more, possibly requiring a team of cleaners

If deep cleaning services such as carpet steam cleaning, pressure washing, or extensive wall cleaning are required, additional time should be factored in.

Urgent and Same-Day Vacate Cleaning Services

In some situations, tenants may need a cleaner at short notice, especially if they were unable to complete the cleaning themselves or if their initial cleaner cancelled. Some companies offer:

• Same-day or next-day services for urgent cleaning needs.
• After-hours or weekend availability for those moving outside regular business hours.
• Flexible scheduling to accommodate real estate inspection dates.

It’s important to ask upfront whether the company provides urgent services and if there are any additional fees associated with them.

Comparing a Vacate Clean to a Regular Domestic Clean

Vacate cleaning is far more thorough than a routine cleaning service. While a domestic cleaning service focuses on surface-level cleaning for regular upkeep, a vacate clean ensures every corner of the property meets strict rental inspection standards. This means extra time and effort are required for:

• Deep cleaning appliances such as ovens, range hoods, and exhaust fans.
• Scrubbing grout, tiles, and built-up grime in bathrooms and kitchens.
• Removing dust, cobwebs, and stains from walls, skirting boards, and doors.
• Cleaning inside cabinets, drawers, and wardrobes.

By understanding the differences, you can set the right expectations and allow enough time for a comprehensive cleaning before handing back your keys.

Questions to Ask About Availability and Timelines

Before hiring a vacate cleaner, be sure to ask:

• How far in advance should I book to secure a spot?
• How long will my specific property take to clean?
• Do you offer emergency or same-day services if needed?
• Can you schedule the clean around my real estate inspection?
• Are weekend or after-hours services available?

Choosing a vacate cleaning company with flexible scheduling and a realistic turnaround time will ensure a stress-free moving experience. Planning ahead and confirming availability early can save you from unnecessary delays and added moving stress.

Ensure They Are Insured and Licensed

When hiring a vacate cleaning service, it’s important to check whether the company is properly insured and licensed. While this step is often overlooked, it can make a significant difference in protecting both you and your property. Working with a reputable, fully insured cleaner minimises risks and ensures accountability in case of any damage or accidents.

Why Insurance Matters in Vacate Cleaning

Professional vacate cleaners handle everything from deep cleaning kitchen appliances to scrubbing delicate surfaces. Without proper insurance, you could be held responsible for:

• Property damage – If a cleaner accidentally scratches a benchtop, breaks a light fixture, or damages flooring, you may have to cover the repair costs.
• Personal injuries – If a cleaner is injured while working in your home, you could be liable for medical expenses if they’re not covered by their company’s insurance.
• Bond disputes – If the cleaning company fails to meet vacate cleaning standards, an insured provider is more likely to take responsibility and offer a re-clean or compensation.

Always check if the company has public liability insurance and workers’ compensation to ensure you’re not left dealing with unexpected costs.

How to Verify a Cleaning Company’s License and Accreditation

A legitimate vacate cleaning company should have the necessary licenses and registrations to operate legally. Here’s how to confirm their credentials:

• Check Their ABN or Business Registration – In Australia, reputable businesses should have an active ABN (Australian Business Number). You can verify this on the ABN Lookup website.
• Look for Industry Certifications – Some professional cleaners are accredited by cleaning associations, which indicates they follow industry best practices.
• Ask About Their Training and Standards – A trustworthy cleaner should have trained staff who know how to properly clean different surfaces, use professional-grade products, and meet rental inspection requirements.

A properly licensed and registered company demonstrates professionalism and commitment to high-quality service.

Working with a Reliable, Insured Cleaning Provider

Hiring a home cleaning company that is both insured and licensed gives you peace of mind knowing that:

• The cleaners are trained and qualified to handle vacate cleaning tasks.
• Any accidental damage to the property will be covered by insurance.
• The company takes responsibility for the quality of their service and ensures compliance with industry standards.

A legitimate vacate cleaning company will have no problem providing proof of insurance and licensing if requested. If a company hesitates to share these details, it’s a red flag that they may not be operating legally or professionally.

Questions to Ask About Insurance and Licensing

Before hiring a vacate cleaner, be sure to ask:

• Do you have public liability insurance?
• Are your cleaners covered by workers’ compensation insurance?
• Can you provide proof of licensing or business registration?
• Are your staff professionally trained for vacate cleaning?
• What happens if damage occurs during cleaning?

Taking the time to verify insurance and licensing will help protect you from unnecessary financial risks while ensuring you hire a professional and reliable vacate cleaning service.

Understand the Inspection Process

A successful vacate clean isn’t just about making the property look spotless—it’s about ensuring it meets the expectations of landlords and property managers. Understanding how the final inspection process works can help you avoid common pitfalls and ensure you get your full bond refund. Here’s what you need to know about preparing for and passing the final inspection.

What Landlords and Property Managers Look for in an Inspection

When a tenant moves out, the landlord or property manager conducts a final inspection to ensure the property is left in the same condition as when the lease began (excluding fair wear and tear). They typically check:

• Walls and surfaces – Free of scuff marks, stains, and cobwebs.
• Floors and carpets – Vacuumed, mopped, and professionally steam-cleaned if required.
• Kitchen appliances – Oven, range hood, and stovetop cleaned thoroughly.
• Bathroom cleanliness – No mould, soap scum, or limescale buildup on tiles, sinks, and shower screens.
• Windows and doors – Free of dust, smudges, and marks.
• Cupboards and drawers – Emptied and wiped down inside and out.
• Outdoor areas (if applicable) – Patios, balconies, and garages swept and cleaned.

Even minor oversights can result in a failed inspection, leading to deductions from your bond.

Common Reasons for a Failed Inspection

Many tenants assume their vacate clean is sufficient, only to find out that the property manager has identified areas that need further cleaning. Some of the most common reasons for a failed inspection include:

• Missed areas – Overlooking spots like light switches, skirting boards, or exhaust fans.
• Streaky windows – Poorly cleaned windows leave smudges or watermarks.
• Greasy ovens and range hoods – One of the most common reasons a property manager requests a re-clean.
• Carpet stains – If deep stains aren’t properly removed, the landlord may deduct money for professional carpet cleaning.

To avoid these issues, ensure that your vacate cleaner follows a detailed checklist covering all inspection requirements.

What to Do If Additional Cleaning Is Required

Even with professional cleaning, landlords or property managers may still request additional touch-ups after the inspection. If this happens:

• Check your bond-back guarantee – If the cleaning company offers a bond-back guarantee, they should return and re-clean the necessary areas at no extra cost.
• Request a detailed report from the property manager – Ask for specific feedback on what areas need further attention.
• Act quickly – Most landlords expect cleaning issues to be addressed within 24–48 hours to avoid delays in processing your bond refund.

Hiring a cleaner with a bond-back guarantee can save you the hassle of arranging and paying for additional cleaning after the inspection.

Should You Be Present for the Inspection?

While tenants are not always required to be present for the final inspection, attending can be beneficial because:

• You can address any concerns immediately instead of waiting for a report later.
• You can point out areas that were professionally cleaned, reducing the risk of unfair claims.
• You have the opportunity to discuss any wear and tear issues that shouldn’t be deducted from your bond.

If you can’t attend, ask your cleaning company if they can handle the re-cleaning directly with the property manager. Some cleaners provide this service, ensuring any issues are resolved without delays.

Choosing the Right Cleaning Service for a Stress-Free Inspection

Vacate cleaning is far more comprehensive than a regular one-off cleaning service, as it requires attention to every detail to pass strict rental inspections. To ensure the process goes smoothly:

• Choose a vacate cleaner that follows a detailed cleaning checklist aligned with real estate standards.
• Verify if they offer a bond-back guarantee in case additional cleaning is required.
• Ask if they communicate directly with property managers to resolve any issues after the inspection.

By preparing for the inspection and hiring a trusted vacate cleaning company, you can increase your chances of getting your full bond refund without unnecessary stress or delays.

Compare Multiple Cleaning Companies

Not all vacate cleaning companies offer the same level of service, and prices, guarantees, and quality can vary significantly. To ensure you’re getting the best value for your money, it’s important to compare multiple options before making a decision. Evaluating different providers based on key factors can help you avoid subpar services and increase the likelihood of a successful final inspection.

Why Comparing Cleaning Companies is Important

Choosing the first cleaner you find may not always be the best approach. By comparing multiple companies, you can:

• Find the best service for your budget – Some companies offer competitive pricing with comprehensive packages, while others may charge extra for essential services.
• Ensure high-quality cleaning standards – Comparing reviews and service inclusions helps you select a company with a proven track record.
• Avoid unreliable cleaners – Checking customer feedback can help you steer clear of companies with hidden fees, poor service, or unfulfilled guarantees.
• Choose a cleaner that meets real estate standards – Some companies work closely with property managers and understand the exact requirements for a bond refund.

Factors to Consider When Comparing Vacate Cleaners

When evaluating different cleaning providers, focus on the following key factors:

1. Pricing Transparency

• Does the company offer a fixed-price quote or charge by the hour?
• Are there any hidden fees for additional services such as oven cleaning, wall washing, or carpet steam cleaning?
• Does the price include a bond-back guarantee to cover any necessary re-cleans?

2. Service Inclusions

• What is covered in their standard vacate clean package?
• Are carpet steam cleaning, window cleaning, and appliance cleaning included or offered as add-ons?
• Do they use professional cleaning products and equipment to achieve the best results?

3. Reputation and Customer Reviews

• Does the company have positive Google reviews and testimonials?
• Are there any common complaints about missed spots, poor service, or refusal to honour a bond-back guarantee?
• How long has the company been providing vacate cleaning services in the area?

4. Bond-Back Guarantee

• Does the cleaner offer a re-clean if the real estate agent requests additional cleaning?
• How long is the re-clean guarantee valid (e.g., 24-72 hours after service)?
• Are there any exclusions in the bond-back guarantee?

5. Availability and Turnaround Time

• How soon can they schedule your cleaning?
• Do they offer urgent or same-day cleaning services if needed?
• Can they coordinate their cleaning schedule with your final inspection?

6. Licensing and Insurance

• Is the company licensed and insured to operate professionally?
• Do they have public liability insurance to cover accidental property damage?
• Are their cleaners trained and experienced in vacate cleaning?

Creating a Comparison Chart

One of the best ways to compare multiple cleaning companies is by creating a simple table to evaluate their offerings side by side. Here’s an example:

Cleaning Company	Price	Inclusions	Bond-Back Guarantee	Reviews	Availability
Company A	$350	Full vacate clean + carpets	72-hour re-clean	4.8/5 ⭐	Available in 3 days
Company B	$280	Standard clean (excludes oven)	No guarantee	3.9/5 ⭐	Available next week
Company C	$400	Full vacate clean + extras	48-hour re-clean	5.0/5 ⭐	Available tomorrow

Using a comparison chart helps you visually assess which company offers the best balance of price, services, and reliability.

How Many Quotes Should You Get?

To make an informed decision, it’s recommended to:

• Get at least 2-3 quotes from different vacate cleaning companies.
• Ensure the quotes include detailed service breakdowns to avoid unexpected costs.
• Consider customer support and responsiveness, as a professional company should be easy to contact and willing to answer questions.

Making the Final Decision

Once you’ve compared different providers, choose the cleaning company that offers:

• A competitive price with no hidden fees.
• A comprehensive service package that meets rental inspection standards.
• A bond-back guarantee for added peace of mind.
• Positive customer reviews and a strong reputation.
• Flexible availability that aligns with your move-out date.

By taking the time to compare multiple cleaning companies, you can ensure a smooth, stress-free, vacate cleaning experience and maximise your chances of getting your full bond refund.

Ask About Payment Options and Cancellation Policy

Before booking a vacate cleaning service, it’s important to understand their payment terms and cancellation policies. Some companies require full payment upfront, while others offer flexible payment options. Additionally, knowing the cancellation policy ensures you won’t face unexpected fees if your moving plans change.

Understanding Payment Methods

Different cleaning companies accept different types of payments, and some may have specific conditions regarding deposits or final payments. Here are the most common payment options:

• Credit or Debit Card: Many professional vacate cleaning companies accept card payments for convenience. Some may apply a small processing fee for card transactions.
• Bank Transfer: A common method for pre-booked services, though processing times may delay confirmation of your appointment.
• Cash Payments: Some cleaners accept cash on the day of service, but it’s best to confirm in advance.
• Buy Now, Pay Later (BNPL) Services: Certain cleaning companies offer Afterpay or Zip Pay, allowing you to split payments over time.

When requesting a quote, ask whether there are any extra fees associated with your chosen payment method to avoid unexpected charges.

Deposits and Prepayments

Some vacate cleaning companies require a deposit to secure your booking, especially during busy periods. Here’s what you should clarify before making any payments:

• Is a deposit required? If so, how much?
• Is the deposit refundable if you need to cancel or reschedule?
• When is the final payment due? On the day of cleaning or after the service is complete?

A reputable company should provide clear payment terms upfront and avoid hidden charges.

Cancellation and Rescheduling Policies

Moving schedules can change unexpectedly, so it’s crucial to understand the company’s cancellation and rescheduling policy. Some cleaners offer flexible rescheduling, while others may charge fees for late changes. Consider the following:

• How much notice is required to cancel without penalties?
• Are there cancellation fees if you cancel within 24–48 hours of the appointment?
• Is there a fee for rescheduling, or is it free if done in advance?
• Do they offer refunds for prepaid services if you cancel?

Some companies may allow one free reschedule if notified within a reasonable timeframe, while others may charge a percentage of the total fee for last-minute cancellations.

Refunds and Satisfaction Guarantees

A professional vacate cleaning company should stand by their service quality and have a clear refund policy if issues arise. Before booking, ask:

• Do they offer a money-back guarantee if the cleaning doesn’t meet expectations?
• What happens if the landlord requests a re-clean? Will they return free of charge?
• Are refunds available if you’re not satisfied with the service?

If the company offers a bond-back guarantee, they should handle any required re-cleaning at no extra cost, rather than requiring additional payment.

How Payment and Policies Differ from Regular Cleaning Services

A vacate clean differs significantly from a regular cleaning service, which typically follows a weekly or fortnightly schedule with ongoing payments. With vacate cleaning, you’re paying for a one-time deep clean that must meet strict real estate standards. Because of this, payment structures, guarantees, and cancellation policies tend to be stricter.

Vacate cleaning often requires a larger upfront payment or deposit, while a regular cleaner may offer flexible billing cycles. Additionally, rescheduling a regular cleaner is usually easier than changing a vacate clean, as these services operate on tight schedules to accommodate moving deadlines.

Questions to Ask Before Booking

To avoid confusion or unexpected costs, ask the cleaning company:

• What payment methods do you accept?
• Do I need to pay a deposit, and is it refundable?
• What happens if I need to cancel or reschedule my appointment?
• Is there a bond-back guarantee or refund policy if the cleaning doesn’t meet expectations?
• Will I receive an itemised receipt for my records?

By clarifying payment options and cancellation policies before booking, you can ensure a stress-free experience with no last-minute financial surprises. A trustworthy vacate cleaning company will always be transparent about their terms and willing to answer any questions you may have.

Move Out with Confidence

Are you ready to leave your rental property spotless and stress-free? Moving out is already a challenging process, and ensuring your home meets the high standards of landlords and property managers can add unnecessary pressure. By following this ultimate checklist, you can confidently choose a vacate cleaning company in Perth that guarantees a thorough, high-quality clean—maximising your chances of securing your full bond refund.

From verifying experience and reputation to checking for bond-back guarantees, understanding pricing, and ensuring the use of high-quality cleaning products, every step in this checklist is designed to help you make an informed decision. A professional vacate cleaner not only saves you time but also ensures that no detail is overlooked, preventing unexpected deductions from your bond.

At Magic Maids, we specialise in comprehensive vacate cleaning services that meet real estate standards, offering reliable, insured, and affordable solutions. Whether you need a full end-of-lease clean or last-minute assistance, our team is here to help.

Don’t leave your bond refund to chance—book your vacate clean with Magic Maids today and move out with peace of mind. Visit Magic Maids to get a quote and schedule your service!